Ramon Gregory is senior vice president, Customer Support Services for Cardinal Health, where he has overall responsibility for the company’s customer contact centers, pricing support and Medical Field Service team. Ramon provides strategic thought leadership, support and inspiration to nearly 1,500 employees. During his tenure, he developed and implemented a home-based agent program, speech analytics and off-shore capabilities. He has overseen dramatic improvements in employee engagement and management effectiveness, while maintaining a focus on an exceptional customer experience.
Ramon has more than 25 years of experience leading sales, service and marketing contact centers. Prior to joining Cardinal Health, he directed the customer service efforts of nearly 10,000 consultants as executive director, Consumer Service and Sales for Telstra, Australia’s largest telecommunications and information service company.
Prior to moving to Australia, Ramon was senior vice president of brokerage and trading operations at E*Trade Financial. He also served as senior vice president, Customer Service Operations, at The Home Depot. Ramon has held similar roles at American International Group (AIG) as senior vice president, Global Call Center operations, and Fidelity Investments as vice president, Participant Services. Ramon began his career with MCI, moving through positions of increasing responsibility in consumer, business and marketing departments.
Ramon serves as Chair, Board of Directors for the Columbus Urban League in addition to the Advisory Board for HireIQ and the OhioHealth Dublin Methodist Hospital Development Board. He is a member of The Executive Leadership Council, a preeminent member organization for the development of black, global leaders; and the Cardinal Health Foundation, which supports the organizations employees as they make a difference in their communities as well as causes including global disaster relief to sophisticated work in healthcare and communities.
Ramon earned a bachelor’s degree in Communications from the University of Cincinnati.